After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Freestanding Coat Rack was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Freestanding Coat Rack are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!